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Information Bulletin (ANU)
Grievance Committee
Procedure to Resolve the Complaints in Grievance Redressal Committee
- Firstly, the Grievances Redressal Committee enters the grievance formally in its register as soon as it receives the grievances by any mode of communication from any grievant in the college.
- Secondly, the Committee will categorise and analyse the grievances received in terms of the college general Administration. Then the Head of the committee will forward the grievance to the respective department/office/individual requesting them to look into the grievance and redress it within the stipulated period that may be a week.
- The committee will monitor whether the grievance has been redressed by the respective Department/Office/Individual. The head of the committee will appoint a day for hearing by informing both the grievant and the indicted.
- The committee will enquire both the parties thoroughly without any partiality by having the evidence submitted by the grievant.
- If it doesn’t reach any resolution in terms of grievance, it will enquire again about that on another day. It will try hard to redress the grievance in that session itself.
- In case it does not reach any resolution on the grievance in that session as well, the Grievance Redressal Committee will take a decision on its own. It will be informed to both the parties.it should be agreed by both of them because the Grievance Redressal Committee’s decision is final.
- Thus, any grievance will be redressed by the Grievance Redressal Committee in a month’s time.
The constitution of Students Grievance Redressal Committee is framed in accordance with the University Grants Commission (Redressal of Grievances of Students) Regulations, 2019, to ensure the fair and prompt redressal of grievances of students in a transparent and accountable manner.
Objectives of GRC
The objective of this Committee is to provide a mechanism for redressal of grievances of students related to academic, administrative, or personal matters.
The committee for the academic year 2025-26 is constituted with the following members:
S.No | Name | Designation | Role in the committee |
|---|---|---|---|
01. | Sri D Chandrashekar | Associate Professor | Chairperson |
02. | Sri D Yatesh Chandra | Assistant Professor | Faculty Member |
03. | Sri K Dhana Lakshmi | Assistant Professor | Faculty Member |
04. | Sri N Joseph | Administrative Officer | Member |
05. | Sri Gunda Lavanya (Y235116014) | Student | Student Member |
Key function of GRC is mentioned below:
- To accept written complaints from students relating to:
- Admission
- Fee issues
- Examination
- Results
- Harassment or unfair treatment
- Any other academic/administrative issue
- To inquire and recommend resolution within a time-bound period (15 days).
- To maintain confidentiality and ensure impartiality.
- To submit a quarterly report of grievances received and resolved to the Head of the Institution.
Meeting and Procedure:
- The SGRC shall meet as and when required, at least once in every quarter.
- Quorum for the meeting shall be at least three members, including the Chairperson.
- All decisions shall be recorded and maintained for audit and compliance purposes.
